SmallBizGenius Analysis
Lullabellz is a popular online retailer specializing in hair extensions and accessories. Customers generally praise the quality of the extensions and the helpfulness of the customer service team, particularly Olivia and Faheen, though some report issues with shipping and color matching.
Category Breakdown
Scores based on analysis of 268 recent reviews
Customer Service
9.0/10Many reviewers specifically praise the customer service, particularly mentioning Olivia and Faheen for their helpfulness, responsiveness, and efficiency in resolving issues. Customers appreciate their quick responses and willingness to go the extra mile to correct errors or address concerns, such as faulty clasps or incorrect orders.
40 reviews mention thisProduct Quality
7.0/10The majority of reviewers are happy with the quality of the hair extensions, describing them as natural-looking and easy to use. However, some reviewers report issues with tangling, fake appearance, and poor quality after only a few uses, comparing the hair to "Barbie hair."
25 reviews mention thisShipping & Delivery
5.0/10While some customers receive their orders quickly, many others report issues with delayed shipping, lack of communication regarding dispatch, and failure to receive next-day delivery despite paying extra. Some reviewers also mention not receiving confirmation emails or updates on their order status.
20 reviews mention thisColor Matching
6.0/10Several reviewers praise the color match service when it works well, stating that the extensions blend perfectly with their natural hair. However, a significant number of customers report issues with inaccurate color matching, receiving shades that are completely off, or experiencing difficulties with the color match process on the website.
15 reviews mention thisReturns & Refunds
5.5/10Some customers report difficulties with the returns process, particularly with unopened items. The policy of not accepting returns on opened items is a point of frustration for some, especially when the product is faulty or the color match is incorrect.
8 reviews mention thisPros & Cons
What Customers Love
"Olivia was fantastic. One of my extensions had a faulty clasp and in less than 24 hours of raising an issue, Olivia processed a replacement order for me. She was so helpful and apologetic."
"Placed an order Sunday evening and received it Tuesday morning.. fast shipping! Lovely items received and seems great quality!"
"When I received the extensions I was SUPER happy with them, I did the colour match (which I would defo recommend) and they matched my hair absolutely perfectly, none of my friends could tell the difference!"
"Very happy about the quality and variaty of the extensions."
"Hi, I’ve used lullabellz a couple of times now and I’m obsessed really enhances my confidence and has you hairstyle done in 5 minutes."
Common Complaints
"No idea what's happening with my order, Ordered next day delivery before 12pm , no dispatch email no update when it didn't show up , just nothing at the very least you could easily set up an automated email."
"I have been buying from this Company for many years and ordered something for next day to ensure I got the hair for my husband’s 50th party I’m still chasing it a week later. No response to my email and I’m so upset."
"I opted for the colour match service expecting something to blend with my regrowth and mostly warm blonde highlights. I was so disappointed. I received a solid white blonde scrunchie."
"These extensions are just like Barbie hair, they look so fake, tangle instantly, the positive reviews on their website have to be fake, they are unwearable."
"Bought hair piece and cant send it back as I opened it to see the piece. Apparently in the small print somewhere you cant open it if you want a refund !! So do NOT EVER Buy from them.. EVER"
Common Questions About Lullabellz
Answers derived from customer review patterns
Is Lullabellz legit and trustworthy?
Based on the reviews, Lullabellz is generally a legitimate company, but there are some concerns regarding consistency. Many customers report positive experiences with the product quality and customer service, particularly praising specific representatives. However, a significant number of reviewers have experienced issues with shipping delays, inaccurate color matching, and difficulties with returns. While most customers receive their orders and are satisfied, potential buyers should be aware of these potential issues.
Based on 45 reviewsDoes Lullabellz have good customer service?
Lullabellz's customer service receives mixed reviews, but leans toward positive. Many customers rave about the helpfulness and responsiveness of specific customer service representatives, particularly Olivia and Faheen, who are frequently mentioned by name. These representatives are praised for quickly resolving issues, processing replacements, and providing helpful guidance. However, some customers report difficulty getting in touch with customer service or receiving delayed responses, especially regarding shipping issues.
Based on 30 reviewsIs Lullabellz worth it for small business owners?
Whether Lullabellz is worth it for small business owners depends on their specific needs and risk tolerance. The company offers a wide variety of hair extensions and accessories, which could be beneficial for salons or stylists seeking diverse options. The generally positive reviews regarding product quality and customer service are also encouraging. However, the reported issues with shipping delays and color matching could be problematic for businesses that require reliable and accurate products, so it is important to weigh these factors before making a decision.
Based on 25 reviewsWhat is Lullabellz's return policy like?
Lullabellz's return policy is a point of contention for some customers. The company generally only accepts returns for unopened items, which can be frustrating for customers who need to open the product to assess the color match or quality. This policy is particularly problematic when customers receive faulty or incorrect items, as they may be unable to return them if they have already been opened. Customers should carefully review the return policy before making a purchase to avoid potential issues.
Based on 10 reviewsHow accurate is Lullabellz's color match service?
The accuracy of Lullabellz's color match service appears to be inconsistent. While some customers report that the service provides a perfect match to their natural hair color, others have experienced significant discrepancies. Some reviewers have received shades that are completely off or have had difficulty using the color match service on the website. Customers who are particularly concerned about color accuracy may want to consider ordering multiple shades or seeking alternative color matching options.
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